Service Guarantee Policy

At ARC Center – Appliance Repair Center, we take pride in providing top-quality repair services for both home and commercial appliances. We understand the importance of ensuring customer satisfaction and building trust in our services. That’s why we offer a comprehensive Services Guarantee to give you peace of mind when choosing us as your appliance repair partner.

Our Services Guarantee covers all repairs performed by our skilled technicians and extends for a period of 6 to 12 months, depending on the nature of the repair. To be eligible for our guarantee, please review the following terms and conditions:

  1. Use of Original Parts or Components: All repairs must be conducted using genuine and original parts or components recommended by the appliance manufacturer. By utilizing authentic parts, we ensure the highest quality repair and maintain the integrity of your appliance.
  2. Proof of Service Guarantee: To make a successful claim under our Services Guarantee, the customer must provide a copy of the original invoice, clearly indicating that the service guarantee is being offered and specifying the duration of the guarantee period.
  3. Appliance Age Requirement: Our Services Guarantee applies to appliances that are less than 5 years old at the time of repair. This requirement ensures that we can effectively address any potential issues related to the repair and maintain the quality of our services.
  4. Limited to Top Brands: Our Services Guarantee is limited to repairs performed on select top appliance brands. Please refer to our list of eligible brands to determine if your appliance qualifies for the guarantee. We believe in delivering exceptional service for renowned brands to uphold our commitment to excellence.

Scope of the Services Guarantee

Our Services Guarantee covers service on the repaired component(s) or part and the associated labor. In the event of any issues arising from the repair during the guarantee period, we will address them promptly and at no additional cost to you. Please note that the guarantee does not extend to any new or unrelated issues that may arise in the appliance after the repair. We do not give guarantee or form of or warranty on components, outside of that offered by the manufacturer.

Legal Provisions:

Our Services Guarantee is subject to the following legal provisions:

  1. Non-transferable: The guarantee is non-transferable and applies solely to the original customer who availed of our repair services. It cannot be transferred or assigned to any other party.
  2. Guarantee Exclusions: The Services Guarantee does not cover damages caused by improper handling, negligence, accidents, misuse, or unauthorized repairs performed by individuals other than ARC Center – Appliance Repair Center technicians.
  3. Manufacturer Warranties: Our Services Guarantee is independent of any existing manufacturer warranties. If your appliance is covered by a manufacturer warranty, our guarantee will not affect or replace those warranty terms.
  4. Limitation of Liability: ARC Center – Appliance Repair Center shall not be held liable for any indirect, consequential, or incidental damages arising from the repair or malfunctioning of the appliance. Our liability is strictly limited to the repair service provided.

Please note that our Services Guarantee is an additional benefit provided by ARC Center – Appliance Repair Center and does not affect your statutory rights as a consumer.

We strive to deliver exceptional repair services and stand behind the quality of our workmanship. Our Services Guarantee is a testament to our commitment to your satisfaction and our confidence in our ability to provide reliable and long-lasting repairs.

For further information or to make a claim under our Services Guarantee, please contact our customer support team, and we will be glad to assist you.

ARC Center – Appliance Repair Center